How to reach us
Write to support@legalease.hu. The channel is open to anyone: no LegalEase account and no sign-in is needed to send a support request. Reports about the LegalEase Word add-in go to the same address.
Response expectation
We acknowledge incoming requests within two Hungarian business days. The acknowledgement states the next step; the time needed to resolve an issue itself depends on its nature.
Reporting a problem
Describe which feature you used, the steps that led to the problem, what you expected and what happened instead. Include the approximate time of the event and the browser or Word version in use.
If you attach an error message or a screenshot, redact client data and confidential content first. Never send passwords, API keys or complete case files by e-mail.
Access or security issues
If you observe unauthorised access or data shown to the wrong person, mark the subject line “Security report”. Describe what you observed without confidential case data; we will agree separately on how to hand over any further detail needed for the investigation.